Start with the right move.
If the bottleneck is already clear, we can help you move quickly. If it is not, we can help you identify the best first step before you commit to the wrong build.
Intake and Dispatch
When your coordinator is the hub for every job assignment, every status check, and every customer update, your capacity limit is one person’s bandwidth. Right now that means phone calls, WhatsApp messages, and Excel schedules that never quite match. We build intake and dispatch systems that let jobs flow from enquiry to field completion without the office becoming the bottleneck.
Who this is for
- Field service businesses coordinating 5 or more technicians where dispatch currently runs through phone calls or group chats
- Operations where the same information gets communicated 3 or more times during a single job cycle
- Businesses where technicians regularly call the office for information that should already be on their phone
How it works
Jobs come in through your existing channels (phone, email, web form, WhatsApp). The system structures them, routes them to the right technician based on location, skill, and availability, and sends the technician everything they need on their phone. Job updates, completion notes, and photos come back through the same system. The office sees everything in a live dashboard.
What changes
Concrete operational outcomes, not aspirational marketing claims.
01 - Field teams work without calling the office
Technicians get their jobs, site details, previous visit notes, and customer instructions on their phone. They update job status in the field. The office sees it in real time, without a single phone call.
02 - Coordinators handle exceptions, not routine dispatch
When dispatch is automated, your coordination team shifts from traffic management to exception handling. They focus on urgent changes, customer escalations, and capacity decisions rather than relaying information.
03 - Customers get confirmation and follow-up automatically
Appointment confirmations, technician ETAs, and post-job follow-up go out automatically. Customer calls asking "where is the technician" drop significantly in the first month.
